Refund Policy

Effective Date: March 14, 2025

1. Subscription Refund Eligibility

Range Caddie offers refunds under specific conditions to ensure fairness and compliance with PPS Payment Gateway regulations. Refunds are available in the following cases:

• A refund request is made within 7 days of the initial subscription purchase.
• The user has not utilized significant services within the subscription period.
• A billing error, duplicate transaction, or fraudulent charge occurs.
• The subscription was charged incorrectly due to a system error.

2. Non-Refundable Cases

• Partially used memberships.
• Subscription cancellations after the 7-day refund window.
• Payments made through promotional offers, discounted plans, or free trials.
• Failure to use the service due to personal reasons unrelated to platform functionality.
• Violations of our Terms & Conditions, resulting in account suspension or termination.

3. Refund Request Process

To request a refund, users must follow these steps:

• Submit a request via support@range-caddie.com with the subject line "Refund Request."
• Include the following details:
• Full name and registered email.
• Proof of payment (transaction ID, receipt, or invoice).
• Reason for the refund request.
• Refund requests will be reviewed and processed within 10 business days from the date of submission.
• If approved, refunds will be issued to the original payment method used during the transaction.
• Users will receive an email confirmation once the refund has been processed.

4. Partial Refunds

• If a user has partially utilized a membership but faces technical issues, a prorated refund may be offered at Range Caddie’s discretion.
• Users who upgrade to a higher-tier membership within the first 7 days of their existing plan may receive a partial credit towards the new plan instead of a refund.

5. Chargebacks & Disputed Transactions

If a user notices an unauthorized charge, they should:

• Contact support@range-caddie.com immediately to resolve the issue.
• Report the issue to their financial institution if necessary.
• Allow up to 15 business days for an investigation and resolution.
• Chargebacks initiated without first contacting support may result in account suspension pending verification.

6. Exceptional Circumstances

In rare cases, Range Caddie may offer refunds outside of standard policy due to:

• System outages preventing access to services for extended periods.
• Medical emergencies (documented proof required).
• Double billing errors not identified during initial processing.

Refund decisions under exceptional circumstances remain at Range Caddie’s sole discretion.